Legal

Privacy Policy

How TimeWise Solutions Limited handles your information.

TimeWise Solutions Limited

Last updated: 7 November 2026

TimeWise Solutions Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://timewisesolutions.co.nz (the “Site”), contact us or engage our services. Our services include operations consulting, business process reviews, CRM and business systems setup, website and funnel development, automation, AI workflow integration, financial management support and ongoing systems support. We operate from Dunedin, New Zealand, and handle personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect personal information that you provide directly to us or that is generated through your interactions with our Site and services. This may include:

Contact information

Name, email address and telephone number.
Business name, role and location.
Contact preferences and correspondence details.

Business and service information

Information about your business, existing systems, processes and operational challenges.
Information you provide during consultations, meetings, emails or service delivery.
Documents and records reasonably required to deliver agreed services.

Website enquiries and appointments

Information submitted through website forms and live chat.
Appointment dates, times, booking details and related correspondence.
Information about enquiries, follow-ups and service requests.

Website and technical information

IP address, browser type, device information and pages visited.
Cookies and other website analytics information.
Technical information used to operate, secure and improve the Site.

AI-assisted conversations

Messages and information shared with our AI-powered website assistant, Lily.
Contact and booking information collected during those conversations.
Relevant conversation history and context used to respond to enquiries.

If we receive personal information about you from a client, an authorised representative or a referral, we will handle it in accordance with this Privacy Policy. Where New Zealand law requires us to tell you about that collection (including under Information Privacy Principle 3A, which took effect on 1 May 2026), we will do so as soon as reasonably practicable, unless an exception applies.

We aim to collect only information reasonably necessary for our business activities and service delivery.

Payment information

Payments may be processed through external payment providers or banking services. We do not store complete payment card details on our website. Relevant transaction and accounting records may be retained for business and legal purposes.

2. How We Use Your Information

We may use personal information to:

Respond to enquiries and communicate with you.
Arrange, confirm, reschedule and manage appointments.
Understand your business requirements and provide relevant recommendations.
Prepare proposals, quotations and service agreements.
Deliver consulting, systems implementation and support services.
Configure and maintain agreed business systems and client platforms.
Manage customer relationships, projects, invoicing and payments.
Provide appropriate service-related follow-ups and notifications.
Operate and improve our website and customer experience.
Maintain security, prevent misuse and resolve technical issues.
Meet our legal, tax, accounting and record-keeping obligations.

We may also use information to send relevant business updates or marketing communications where permitted by law. You can opt out of promotional communications at any time.

3. AI-Assisted Communications

Our website uses an AI-powered assistant called Lily to assist with general enquiries, explain our services and help arrange discovery appointments.

Lily may process information you provide during a conversation, together with relevant contact details and previous conversation context held in our CRM. This information may be processed by our CRM provider and associated AI technology providers to generate responses, manage enquiries and facilitate appointments.

AI-generated responses may not always be accurate or complete. You can request human assistance at any time.

Please do not submit passwords, account credentials, sensitive personal information or confidential business records into Lily. If you need to share that kind of information with us, contact us and we will arrange an appropriate separate channel.

We do not use Lily to make binding commercial commitments or final professional decisions on behalf of TimeWise Solutions. Where we use AI-assisted tools in delivering services to clients, the relevant arrangements, information requirements and responsibilities may also be addressed in our written service agreements.

4. Third-Party Tools and Service Providers

We use third-party technology providers to operate our business and deliver services. Depending on the services involved, these may include:

Customer relationship management and communication platforms, including GoHighLevel.
Website hosting, forms and appointment scheduling systems.
AI technology and automation providers.
Video meeting and online communication services.
Accounting, invoicing and payment processing platforms.
Email, cloud storage and business productivity services.
Website analytics and security providers.
Approved contractors and professional service providers.

These providers may process personal information on our behalf or, in some circumstances, as independent service providers. We take reasonable steps to select appropriate providers and consider relevant privacy and security arrangements.

Where clients engage directly with third-party platforms, those providers' own terms and privacy policies may also apply. We cannot guarantee the security or availability of independently operated third-party systems. However, we remain responsible for meeting our own applicable privacy obligations.

5. Sharing and Disclosure of Information

We may share personal information where reasonably necessary to:

Deliver services you have requested.
Operate our website, CRM, communications and business systems.
Work with authorised staff, contractors and professional advisers.
Process appointments, payments and related transactions.
Comply with applicable laws or lawful requests.
Protect our legal rights or investigate suspected misuse.

We do not sell your personal information to advertisers or unrelated third parties. We do not disclose personal information for unrelated third-party marketing purposes without appropriate authorisation. Where practical and appropriate, access to personal information is limited to those who need it for legitimate business purposes.

6. Cookies and Website Analytics

Our Site may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience. These technologies may collect information such as browser details, device information, pages visited and general usage patterns.

Some cookies may be necessary for website functionality, while others may relate to analytics or other optional services. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will provide additional information or choices concerning non-essential tracking technologies.

7. Marketing and Customer Communications

We may contact you in connection with an enquiry, appointment, proposal, existing service or other matter that is reasonably necessary to provide or manage a requested service. Those operational, service-related communications are distinct from promotional marketing, and we do not treat every business message as marketing or as exempt from marketing rules.

Where we send newsletters, promotional messages or other marketing communications, we will only do so where we have a lawful basis under New Zealand law (including any consent required under the Unsolicited Electronic Messages Act 2007), we will identify TimeWise Solutions Limited as the sender, and we will include a functional unsubscribe facility. We will honour unsubscribe requests as soon as reasonably practicable and within five working days.

You may also contact us directly to update your communication preferences. Unsubscribing from promotional communications will not necessarily stop essential communications about appointments, transactions or services you have requested.

8. Access, Correction and Your Privacy Rights

Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. We will respond as soon as reasonably practicable and within 20 working days of receiving your request, unless a lawful extension applies. If we extend the time, we will tell you.

If we refuse a correction request, you may ask us to attach to the information a statement of the correction sought. You may also ask us to delete personal information where that is appropriate. Deletion is not a blanket right: we may need to keep information where a legal, contractual or record-keeping requirement applies, or where retention is otherwise permitted or required.

We may need to verify your identity before responding to certain requests. If we cannot fulfil a request, we will explain the reason where required by law.

If you are dissatisfied with how we have handled your personal information, you may contact us using the details below. You may also raise a complaint with the Office of the Privacy Commissioner at https://www.privacy.org.nz.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Responding to enquiries and managing customer relationships.
Delivering and supporting agreed services.
Maintaining relevant business and transaction records.
Meeting legal, accounting and tax obligations.
Resolving disputes and protecting legitimate business interests.

Retention periods may vary depending on the type of information and applicable requirements. When information is no longer required, we take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to relevant obligations and technical limitations.

10. Information Security

We take reasonable physical, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration and disclosure. These measures may include access controls, account security, appropriate service-provider arrangements and secure business systems.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect information entrusted to us, we cannot guarantee absolute security.

If a privacy breach occurs, we will assess and respond to it in accordance with our obligations under the Privacy Act 2020, including notification requirements where applicable.

11. International Storage and Processing

TimeWise Solutions Limited operates in New Zealand. We use GoHighLevel for customer relationship management, enquiries, appointment bookings and AI-assisted communications. HighLevel’s published Security Overview states that its product infrastructure resides in the United States (including on Google Cloud and AWS). HighLevel may also use overseas providers for support, including in India.

Other technology providers we use may store or process personal information outside New Zealand. Where personal information is disclosed overseas, we will take steps appropriate to the circumstances to comply with New Zealand privacy requirements, including Information Privacy Principle 12 where relevant. Processing by an overseas provider solely as our agent on our behalf is not automatically an overseas disclosure under IPP 12. We do not assume that all personal information is stored only in New Zealand.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations. The current version will be published on our website with its revision date. Where appropriate, we may provide additional notice of material changes.

13. Contact Us

For privacy questions, requests or concerns, please contact:

TimeWise Solutions Limited
Dunedin, New Zealand
Email: info@timewisesolutions.co.nz
Website: https://timewisesolutions.co.nz

Please include sufficient information for us to understand and respond to your request.