Your ongoing operations partner
Better systems are just the beginning. We work alongside your business to improve how things operate, using the right combination of processes, technology and ongoing support.
We don't simply build automations and hand over the keys.
Most TimeWise implementations include an ongoing monthly service agreement. This allows us to maintain the agreed technology, stay connected with your business and continue identifying opportunities to improve.
Depending on your agreed service scope, that means we help monitor and maintain the systems we support, you have a clear point of contact when something needs attention, we periodically review performance and emerging challenges, and we recommend improvements as your business needs change. Any work outside the agreed scope is discussed and quoted separately.
What an ongoing partnership includes.
Technology & Reliability
We maintain and monitor agreed systems, automations and integrations to help keep your solution operating reliably.
Regular Check-ins
We stay in touch, understand how your team is using the systems, discuss emerging challenges and identify changing business requirements.
Performance & Return on Investment
We review the effectiveness of the improvements we've implemented, including time freed up, operational efficiency, lead conversion and other agreed measures of business value.
Continuous Improvement
We recommend practical improvements as your business evolves. Smaller refinements may be included within the agreed service scope, while larger projects are scoped and quoted separately.
Your business won't stand still, and neither should the way it operates.
As your business changes, we want to understand what's happening and help your operations keep pace. Our role is to be a trusted partner you can turn to when something isn't working as well as it should, or when you're ready to take the next step.
We confirm what's included before you commit.
Ongoing service arrangements are agreed according to your project and what your team needs, rather than a single compulsory monthly agreement for every customer. Depending on the agreement, this may include:
- Agreed software and technology services.
- Hosting and integrations.
- AI and messaging allowances.
- Technical maintenance and monitoring.
- Support.
- Regular check-ins.
- Performance reviews.
- Recommendations and continued improvement.
Some third-party subscriptions or usage charges may be billed separately. We confirm what's included, the level of service, review frequency, usage allowances and monthly fees before proceeding. Customers requiring more intensive operational involvement can arrange an expanded level of service. Regular check-ins and reviews are part of the standard ongoing relationship, not something exclusively available to premium customers.
You get an ongoing business improvement relationship, not simply access to software.
Not sure where to start?
Book a free 20-minute call. We'll talk about where the time goes and whether we can help. If we're not the right fit, we'll say so.