Question 1

What is OOF?

Accepted Answer

Our Optimised Operations Framework: a paid review of how your business runs, scoped to what you need. We map how the work flows, review the systems you already use and compare the options. You receive a Solution Blueprint, a practical improvement roadmap that's yours to keep, subject to the relevant licensing and IP terms.

Question 2

How much does an OOF assessment cost?

Accepted Answer

Our OOF assessments start from $395 for a typical smaller business, with the final price depending on the size, complexity and scope of the review. The $395 OOF covers a focused assessment of one clearly defined business process or operational problem, with a concise Solution Blueprint. Assessments covering more than one process, or needing deeper discovery, are quoted separately. We'll confirm the scope and price following your free discovery call, so you know what's included before proceeding.

Question 3

I only need one thing automated. Do I need a full review?

Accepted Answer

No. Not every business needs a large project or an extensive assessment. The scope is proportionate. If it's one clearly defined job, a short, focused assessment confirms the options and gives you a written build quote. More complex businesses get deeper discovery and process mapping.

Question 4

Do I need new software?

Accepted Answer

Sometimes. We start by reviewing the systems you already use and whether they can do the job. Where better processes, improved configuration or integrations can solve the problem, we'll recommend those first. If new software offers a better commercial outcome, we'll explain why, what it costs and how it compares with the alternatives.

Question 5

Do you only work with one platform?

Accepted Answer

No. We're technology-agnostic. We recommend what fits your business, including the software you already have.

Question 6

What does it cost?

Accepted Answer

The next step is usually a paid OOF engagement. Our OOF assessments start from $395 for a typical smaller business, with the final price depending on the size, complexity and scope of the review. The $395 OOF covers a focused assessment of one clearly defined business process or operational problem, with a concise Solution Blueprint. Assessments covering more than one process, or needing deeper discovery, are quoted separately. The scope and fee are confirmed in writing before any work starts. Your Blueprint then includes a written quote for implementation, where the scope supports it. Ongoing partnership is scoped separately.

Question 7

Do I have to use TimeWise to implement my Solution Blueprint?

Accepted Answer

No. Your Solution Blueprint is designed to give you a practical roadmap for improvement. You can implement its recommendations internally, engage another provider or work with TimeWise. There is no obligation to use TimeWise for implementation.

Question 8

What is the Lead Conversion Engine?

Accepted Answer

It's an upcoming solution for financial services businesses, including mortgage advisers, insurance advisers, wealth management and KiwiSaver providers. Designed to capture enquiries, respond promptly, qualify prospects, book appointments, manage follow-ups and hand opportunities into existing CRM systems. See the Mortgage advisers page.

Question 9

How do you measure the return on investment?

Accepted Answer

We focus on the commercial value of the improvements we recommend, not just cost savings. Depending on your business, that might include time freed up, reduced operating costs, improved lead conversion, additional capacity or increased profitability. We estimate the potential return on investment, explain the assumptions and agree on measurable outcomes where practical. These are informed estimates and targets, not guaranteed results.

Question 10

Do you use AI?

Accepted Answer

Where it's suitable and tested, yes, always with a named person in the loop. Plenty of problems are better solved with a simpler process or automation, and we'll tell you when that's the case.

Question 11

Can AI replace my staff?

Accepted Answer

AI can assist with repetitive tasks, communication, information processing and administrative work, but it isn't suitable for every responsibility. We focus on practical applications with appropriate human oversight, particularly where accuracy, privacy or professional judgement matter.

Question 12

Do you work remotely?

Accepted Answer

Yes. We're based in Dunedin and Christchurch and work with New Zealand businesses; remote work outside New Zealand is considered case by case. Discovery calls, working sessions and ongoing reviews can be conducted through Microsoft Teams or Zoom.

Question 13

Who owns the system you build?

Accepted Answer

You retain ownership of your business data, customer information and the business-specific deliverables agreed in your accepted written proposal. Many solutions use third-party platforms such as GoHighLevel, n8n and other software providers. Those platforms retain their own intellectual property and are subject to their respective licensing terms. TimeWise also retains ownership of its pre-existing intellectual property, reusable frameworks, templates, tools and proprietary methods, unless otherwise agreed. Your proposal will set out what you own, what is licensed to you, what access or subscriptions are required and what happens if you decide to move to another provider. We aim to provide clarity and flexibility without creating unnecessary dependency on TimeWise.

Question 14

Will there be ongoing monthly fees?

Accepted Answer

Most TimeWise implementations include an ongoing monthly service agreement. This is payment for an agreed service relationship, not simply access to software. It may cover the agreed technology, maintenance, monitoring, regular check-ins, performance reviews and continued support. We'll explain the monthly fee, what's included and any separate third-party or usage costs before you commit.

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